Statement: The city of San Diego responded to 100 percent of pothole repairs within 72 hours of citizen notification during the 2009 fiscal year, according to annual budget documents.
Analysis: How the city calculates its response time does not reflect how long citizens wait for their complaints to be addressed. It uses an incomplete amount of data and includes some requests that resulted in no pothole repairs. In fact, the city’s calculation actually makes its response appear faster than reality.
An analysis by voiceofsandiego.org found some requests lingered several weeks before the city conducted a first review. When asked to calculate how long it took to repair potholes, city officials said the average request took 6.7 days to complete.
— KEEGAN KYLE