Statement: The city of San Diego responded to 100 percent of pothole repairs within 72 hours of citizen notification during the 2009 fiscal year, according to annual budget documents.

Determination: False

Analysis: How the city calculates its response time does not reflect how long citizens wait for their complaints to be addressed. It uses an incomplete amount of data and includes some requests that resulted in no pothole repairs. In fact, the city’s calculation actually makes its response appear faster than reality.

An analysis by found some requests lingered several weeks before the city conducted a first review. When asked to calculate how long it took to repair potholes, city officials said the average request took 6.7 days to complete.


Summer Polacek was formerly the Development Manager at Voice of San Diego.

Leave a comment

We expect all commenters to be constructive and civil. We reserve the right to delete comments without explanation. You are welcome to flag comments to us. You are welcome to submit an opinion piece for our editors to review.

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.